Reference

What You Agree to When You Use cul99

These terms set out the rules that apply to your account, your deposits through bKash, Nagad, or Rocket, and how we handle disputes and account closures.

Applies to all account activityCovers bKash, Nagad, Rocket paymentsEligibility depends on local lawAccount closure conditions includedContact details at the bottom
cul99 What You Agree to When You Use cul99
TERMS CONTACT

Reach Us About These Terms

Live Chat Use the live chat window on cul99 to ask about any clause in these terms. Our team will confirm which rule applies to your account situation.
Email Support Send a written query to our support email if you need a formal response about account terms, payment disputes, or closure requests. We reply in writing.
Account Help Page Your account dashboard on cul99 contains a help section where you can submit term-related requests, flag a payment issue, or ask about wallet verification steps.
HOW WE OPERATE

How cul99 Handles Your Account Under These Terms

Our terms are not just a legal formality — they describe how your account actually works, from wallet verification to how we respond to a flagged transaction. Every section below reflects a real operational commitment.

Payment Verification

When you deposit via bKash, Nagad, or Rocket, we match the transaction reference to your account. Mismatched references are held until you contact support with your wallet receipt.

Account Security

Your login is tied to a one-time password sent to your registered mobile number. Do not share your OTP. We will never ask for it through chat or email.

Data Retention

We retain account records, transaction logs, and wallet references for as long as required under applicable rules. You can request a summary of your account data by contacting support in writing.

Term Change Notice

Material changes to these terms are sent to your registered contact before they apply. Minor wording corrections that do not affect your rights take effect immediately without notice.

Questions We Get Asked About These Terms

If you have a specific question about your account rights, payment conditions, or how to close your account, check here first before contacting support.

Access depends on your local law and the eligible regions cul99 supports. We do not confirm legality for any specific location — check your local rules before opening an account.

Contact support immediately with your bKash transaction reference and the amount sent. We match it to your account manually and resolve the discrepancy once the reference is confirmed.

We notify you of material changes before they apply. Minor corrections that do not affect your rights or wallet conditions take effect without prior notice, but we keep a changelog available on request.

Submit a written closure request through the help section in your account dashboard or via email support. Any pending Nagad or Rocket withdrawal is processed before closure is confirmed.

Raise any balance or transaction dispute within thirty days of the date it occurred. We cannot investigate older claims reliably without matching records on both the platform and your wallet side.

Yes. Our terms govern your cul99 account only. Your wallet provider's own terms govern how bKash, Nagad, or Rocket processes the transfer on their end — the two sets of terms are independent.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.