Reference

Understand Your Rights Before You Start

These legal terms set out what cul99 offers, who can access the platform, and what conditions apply — eligibility depends on your local law and the region you are in. Read this page before opening an account so you know exactly where you stand.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet termsData handling policyContact path for legal queries
cul99 Understand Your Rights Before You Start
HOW WE HANDLE THIS

Data, Security and Account Retention Practices

Our account security and data practices are built around the same principles that make bKash, Nagad, and Rocket safe for daily transactions — verification at every step, no sharing without consent, and a clear path to request changes. Here is what we actually do with your data and how we protect your account.

Data Storage

We store only the account information required to operate your wallet and process transactions. No payment PIN or full wallet credential is held on our servers at any point.

Cookie Policy

We use session cookies to keep your login active and analytics cookies to improve the account flow. You can clear cookies at any time through your browser or mobile settings without losing your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you lose access or suspect unauthorised activity, contact support immediately — accounts can be locked within minutes via the chat window.

Data Requests

You can request a copy of your stored account data or ask for deletion by emailing support with your account ID. We respond to data requests within a reasonable timeframe under applicable policy.

REACH OUR TEAM

Contact Us for Legal and Policy Queries

If you have a question about how our terms apply to your account — including eligibility, account suspension, or a dispute involving a bKash, Nagad, or Rocket transaction — reach our support team through the channels below. For formal legal requests such as data access or account closure, use the email path and include your registered account details.

Email Support Send formal legal requests, data queries, or account closure instructions to our support email. Include your account ID and the wallet number on file for faster handling.
Live Chat Open the chat window inside your account for general policy questions or eligibility checks. Our team responds in English and can escalate to the legal handling team if needed.
Account Help Centre The Help Centre inside your account covers common policy questions, wallet verification steps, and how to raise a formal dispute for bKash or Nagad transactions.

Common Legal Questions Answered

These are the questions we hear most often about account eligibility, data rights, and how our terms interact with local payment methods like bKash, Nagad, and Rocket.

Access depends on your local law and eligible region. Check your local legal position before opening an account. We do not extend service where local law prohibits it.

We store your mobile wallet number to process deposits and withdrawals. No PIN or full credential is held. Your wallet provider's own privacy terms also apply to any transaction you make.

Yes. Email support with your account ID and state clearly whether you want a data copy or full deletion. We handle these requests in line with our retention policy.

Raise the dispute through live chat or email. You will need the transaction reference from your Rocket or Nagad statement and your registered account details to begin the review process.

We publish any changes to this page before they take effect. Continuing to use your account after a change is posted means you accept the updated terms.

Accounts may be suspended for misuse, breach of eligibility conditions, or fraudulent activity. Pending balances are held during review. Contact support if you believe a suspension was made in error.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.